Plus, it's great for providing immediate support through notifications and al...
According to Accenture results, in this scenario, customers are more likely to make purchases from companies that demonstrate knowledge of their needs and preferences through personalized suggestions and promotions (91%). All of this tweaking potential is readily available with ChatGuru. Integrating our technology into your CRM creates a unified process from start to finish, simplifying data collection and making it easier to use customer information for targeted, personalized marketing. Use unique offers and promotions to guide customers in the right direction, increasing cross- and up-selling opportunities while increasing customer satisfaction and loyalty. Additionally, you can track the success of your personalized strategies with the help of the ChatGuru API for WhatsApp access to accurate data on message delivery and read rates. 2. Customize your solutions Integrating your business processes is much easier with a next-generation customer experience (CX) solution.This is why many companies choose to use the ChatGuru WhatsApp Business API service. Use our platform to design, develop and launch a product that meets the unique needs of your organization and your consumers. You can maximize the efficiency of your human agents with the help of ChatGuru's suite of sophisticated tools that can be customized to your business reality. Chatbots, for example, are unique in their ability to automate many types of corporate communications, such as marketing and customer service. This way, when a consumer starts a conversation, the virtual agent reads their query, processes it and returns Industry Email List with an appropriate response. This software can be customized to serve your customers in a way that suits your business and the demands of your audience. It is possible to determine the tasks that he must perform – from capturing leads to post-sales – as well as the tone of voice that should be used. Another feature worth highlighting is the automated smart funnel , which helps organize your business's service flow.
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It is possible to determine the important phases for your company and, thus, monitor customer interactions with your brand in real time. From initial contact to successful sale. Using the smart funnel as a base, you can also design automated and highly targeted marketing campaigns. Quick replies are another feature that sets ChatGuru apart . Agents can create shortcuts to convey previously saved standard responses in response to commonly requested queries. Another point is that our technology allows the human agent to see the entire transaction history of each lead, so that they can provide truly unique service without the consumer having to repeat themselves. Internal notes are a ChatGuru feature that allows agents to track and share information about a specific customer. On top of all that, ChatGuru's technology can be used to make WhatsApp chats more manageable for large teams of human agents. Because of this easy-to-use system, companies can: Use a single WhatsApp number with many agents Have multiple WhatsApp accounts managed from the same ChatGuru dashboard Provide a hybrid service of human and virtual agents Manage permissions for agents Create custom fields Implement notifications for newly created leads Have an automatic service rotation.
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